Shipping policy

Effective Date: 2026-01-30

1. Introduction

At Lumen Wellness, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on lumenwellnessgroup.com.

  • Service name Standard Shipping
  • Price Free
  • Delivery time 3 to 9 business days total
  • Destination United States
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free on all eligible orders shipped within the United States

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3 to 9 business day window, email us at support@lumenwellnessgroup.com or call 1-661-237-5202.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Large Item Freight & Damaged Packages

For large items (Saunas, Cold Plunges, Massage Chairs) shipped via freight:

  • Inspection: You must inspect the packaging and the unit for damage before the driver leaves.

  • Noting Damage: If you see any damage (punctures, crushed corners, etc.), you MUST write "DAMAGED" on the Bill of Lading (BOL) before signing.

  • Refusal: If damage is significant, please Refuse the Shipment and contact us immediately.

  • Important Note: Signing the BOL without noting damage confirms the item was received in good condition. This may limit our ability to file an insurance claim with the carrier.

Standard Parcel Damage For smaller items, photograph the packaging and the item and contact us within 7 days at support@lumenwellnessgroup.com. We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping unless the item is defective or not as described
  • Refund timing Refunds are processed within 14 days after we receive the return to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Lumen Wellness.